FAQ – UK

 

Gift cards are only redeemable for purchases made online via Cote at Home or in the restaurant *excluding Northern Ireland.

We can offer Pay with Bank Transfer (BACS) as a method of ticket payment available to all customers with a UK Bank account. We are also able to allow credit for those purchasing, provided they pass our credit checks.

£10-£500. Only one can be used per transaction. They cannot be used in conjunction with any offers or discounts.

Yes, if you spend £1,000 or over, you will receive a discount. For further information on this please email partnerships@thegiftcardteam.

E-gifts will be sent by e-mail to the e-mail address you provided on the day of purchase or the following day.

No, any expired vouchers cannot be extended. They are valid for 13 months from date of purchase. After this point any remaining balance will be lost.

Gift cards/eGifts are treated as cash and cannot be returned or refunded, they also cannot be replaced if lost or stolen.

No. They can be used as payment for the whole or part of an order. Balance can be checked here.

 

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